Published : 2025-11-05

The use of modern technologies in the process of providing public information by municipalities of the Silesian province in 2019-2023

Wiktoria Bartela



Abstract

The aim of this study was to analyze the use of modern information and communication technologies by municipal offices in the Silesian Voivodeship between 2019 and 2023. The research covered tools such as ePUAP, electronic mail, Public Information Bulletin (BIP) portals, and the mobile application (mObywatel), as well as the use of dedicated applications for submitting requests for access to public information. Data were collected regarding implemented initiatives aimed at improving the accessibility of public information. The results indicate that most municipalities use publicly available solutions, while some offices implement their own e-service platforms.

Keywords:

information and communication technologies, Public administration, e-services, public information



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Bartela, W. (2025). The use of modern technologies in the process of providing public information by municipalities of the Silesian province in 2019-2023. The WSB University in Poznan Graduate Research Journal, 24(24), 33–47. https://doi.org/10.58683/dnswsb.2093

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Uniwersytet WSB Merito w Poznaniu
ul. Powstańców Wielkopolskich 5
61-895 Poznań
e-mail: journals@poznan.merito.pl
University
Uniwersytet WSB Merito w Poznaniu / WSB Merito University
ul. Powstańców Wielkopolskich 5
61-895 Poznań

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