The Impact of HRM Practices on Employee Satisfaction, Loyalty and Hotel Performance: A Case Study of Antalya Hotels

Mohammadsadegh Omidvar; Pelin  Candar; Anisah Deen

doi:10.58683/sp.2074

Data publikacji : 2025-06-16

Tom 47 Nr 1 (2025)

Wpływ praktyk w dziedzinie zarządzania kadrami na zadowolenie i lojalność pracowników oraz wyniki hotelu — studium hoteli w Antalyi

Mohammadsadegh Omidvar

https://orcid.org/0000-0003-3304-2656

Pelin Candar

https://orcid.org/0000-0002-6418-7121

Anisah Deen

DOI: https://doi.org/10.58683/sp.2074

Abstrakt

Zarządzanie zasobami ludzkimi odgrywa kluczową rolę we wszystkich przedsiębiorstwach, szczególnie w branży hotelarskiej, która koncentruje się na obsłudze klienta i działaniach interpersonalnych. Opisane w artykule badanie miało na celu sprawdzenie, w jaki sposób praktyki w dziedzinie zarządzania kadrami wpływają (zmienna 1) na zadowolenie (zmienna 2) i lojalność pracowników (zmienna 3) oraz, w ostatecznym rozrachunku, na ogólne wyniki hotelu (zmienna 4). Na podstawie informacji zawartych w literaturze przedmiotu, autorzy zaproponowali model teoretyczny przedstawiający relacje między tymi czterema zmiennymi i postawili pięć hipotez. Do oceny modelu zastosowano analizę równań strukturalnych (SEM), wykorzystując dane ilościowe zebrane w ankiecie internetowej przeprowadzonej z udziałem 423 pracowników hoteli w Antalyi w Turcji. Wyniki SEM potwierdziły wszystkie hipotezy badania, wskazując, że praktyki dotyczące zarządzania kadrami znacząco i bezpośrednio wpływają na zadowolenie i lojalność pracowników. Ponadto stwierdzono, że zadowolenie pracowników bezpośrednio i znacząco wpływa na ich lojalność.

Słowa kluczowe:

praktyki HRM, zarządzanie zasobami ludzkimi, satysfakcja pracowników, lojalność, wydajność hotelu, Turcja

Inne teksty tego samego autora

Mohammadsadegh Omidvar, Anisah Deen, Wpływ działań CSR na wizerunek restauracji i stosunek klientów do marki na podstawie ich intencji zakupowych , Studia Periegetica: Tom 44 Nr 4 (2023)
Mohammadsadegh Omidvar Sadegh, Anisah Deen, Pośrednicząca rola zadowolenia klienta w relacji między wymiarami CSR a lojalnością klienta , Studia Periegetica: Tom 46 Nr 2 (2024): Współczesne wyzwania i przemiany w turystyce i rekreacji

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Omidvar, M., Candar, P., & Deen, A. (2025). Wpływ praktyk w dziedzinie zarządzania kadrami na zadowolenie i lojalność pracowników oraz wyniki hotelu — studium hoteli w Antalyi. Studia Periegetica, 47(1), 2074. https://doi.org/10.58683/sp.2074

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